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SECTION 1

Questions 1 – 10

Complete the notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

FAMILY EXCURSIONS

 

Cruise on a lake

Example

●   Travel on an old …..steamship…..

●   Can take photos of the 1……………. that surround the lake

Farm visit

●   Children can help feed the sheep

●   Visit can include a 40-minute ride on a 2……………..

●   Visitors can walk in the farm’s 3……………. by the lake

●   4……………. is available at extra cost

Cycling trips

●   Cyclists explore the Back Road

●   A 5…………….. is provided

●   Only suitable for cyclists who have some 6……………..

     –  Bikes can be hired from 7……………. (near the Cruise Ship Terminal)

●   Cyclists need:

     –  a repair kit

     –  food and drink

     –  a 8……………. (can be hired)

●   There are no 9……………… or accommodation in the area

Cost

●   Total cost for whole family of cruise and farm visit: 10 $……………….

 

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SECTION 2

Questions 11 – 14

Choose the correct letter, A, B or C.

Talk to new kitchen assistants

11   According to the manager, what do most people like about the job of kitchen assistant?

A   the variety of work

B   the friendly atmosphere

C   the opportunities for promotion

12   The manager is concerned about some of the new staff’s

A   jewellery.

B   hair styles.

C   shoes.

13   The manager says that the day is likely to be busy for kitchen staff because

A   it is a public holiday.

B   the head chef is absent.

C   the restaurant is almost fully booked.

14   Only kitchen staff who are 18 or older are allowed to use

A   the waste disposal unit.

B   the electric mixer.

C   the meat slicer.

Questions 15 and 16

Choose TWO letters, A-E.

According to the manager, which TWO things can make the job of kitchen assistant stressful?

A     They have to follow orders immediately.

B     The kitchen gets very hot.

C     They may not be able to take a break.

D     They have to do overtime.

E     The work is physically demanding.

Questions 17 – 20

What is the responsibility of each of the following restaurant staff?

Choose FOUR answers from the box and write the correct letter, A-F, next to Questions 17-20

Responsibilities

A     training courses

B     food stocks

C     first aid

D     breakages

E     staff discounts

F     timetables

Restaurant staff

17   Joy Parkins                 ……………

18   David Field                 ……………

19   Dexter Wills               ……………

20   Mike Smith                 ……………

 

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SECTION 3

Questions 21 – 23

Choose the correct letter, A, B or C.

Paper on Public Libraries

21   What will be the main topic of Trudie and Stewart’s paper?

A   how public library services are organised in different countries

B   how changes in society are reflected in public libraries

C   how the funding of public libraries has changed

22   They agree that one disadvantage of free digitalised books is that

A   they may take a long time to read.

B   they can be difficult to read.

C   they are generally old.

23   Stewart expect that in the future libraries will

A   maintain their traditional function.

B   become centres for local communities.

C   no longer contain any books.

Questions 24 – 30

Complete the notes below.

Write ONE WORD ONLY for each answer.

Study of local library: possible questions

●   whether it has a 24…………….. of its own

●   its policy regarding noise of various kinds

●   how it’s affected by laws regarding all aspects of 25………………

●   how the design needs to take the 26……………. of customers into account

●   what 27…………….. is required in case of accidents

●   why a famous person’s 28………………. is located in the library

●   whether it has a 29………………. of local organisations

●   how it’s different from a library in a 30…………………

 

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SECTION 4

Questions 31 – 40

Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.

Four business values

Many business values can result in 31……………… .

Senior managers need to understand and deal with the potential 32……………… that may result.

Collaboration

During a training course, the speaker was in a team that had to build a 33………………. .

Other teams experienced 34…………….. from trying to collaborate.

The speaker’s team won because they reduced collaboration.

Sales of a 35…………….. were poor because of collaboration.

Industriousness

Hard work may be a bad use of various company 36………………. .

The word ‘lazy’ in this context refers to people who avoid doing tasks that are 37………………… .

Creativity

An advertising campaign for a 38……………….. was memorable but failed to boost sales.

Creativity should be used as a response to a particular 39………………. .

Excellence

According to one study, on average, pioneers had a 40……………… that was far higher than that of followers.

Companies that always aim at excellence may miss opportunities.

 

Part 1

1   mountains

2   horse

3   garden(s)

4   lunch

5   map

6   experience

7   Ratchesons

8   helmet

9   shops

10   267

Part 2

11   A

12   A

13   C

14   C

15&16   A, E

17   F

18   C

19   D

20   B

Part 3

21   B

22   C

23   C

24   budget

25   employment

26   safety

27   insurance

28   diary

29   database

30   museum

Part 4

31   damage

32   side effects

33   bridge

34   confusion

35   smartphone

36   resources

37   unnecessary / not necessary

38   chocolate bar

39   problem

40   market share

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